Good customer service is a must for any business to survive and thrive these days. Without it, a company’s reputation begins to suffer; if problems aren’t addressed quickly, profits usually begin to dip rather significantly.
Magic Mountain, an amusement park in Southern California, has apparently not received this memo. Park guests frequently lose items on the roller coasters when they fall out of pockets during the wild ride. Unfortunately, their lost and found department appears to be a black hole where calls are never returned. Every day, many items are recovered, including cell phones and glasses, but their owners have no way to get them back. The park apparently has a list of complaints from visitors who never received a return call; but no one returns emails or messages. To make matters worse, cell phones that are unclaimed are then sold to businesses that refurbish and sell them to eBay.
There is no doubt that staff at Magic Mountain are in dire need of outstanding customer service training consultants. Treating customers like this is a great way to ensure they will never return. Good customer service will help you grow your business, but unfortunately many companies today don’t seem to understand exactly what that entails, or why it is so important.
Simsource offers Customer service training consultants who have the ability to simulate real life situations in order to help give your employees the tools needed to provide the customer service excellence that is critical in today’s business environment. This offers a safe environment for your reps to experiment with different scenarios before attempting them with customers. How you handle your customers will greatly affect your company’s ability to meet its goals.
Customer service training consultants can help enhance and provide your reps with the skills need to communicate professional, gain respect, win new customers and enhance current customer relationships to gain a competitive advantage over the rest – and ultimately save your business’ reputation.