Offering good customer service is essential to keep customers happy and satisfied with the company, but it can be difficult to train your employees on the proper way to communicate with the customers that they come in contact with. A recent experience with Netflix customer service showed a customer how communicating with a customer service representative can leave a positive impression on the customer. When the man called in to report a problem with the streaming service of a television show that he was watching, the rep made the experience fun by referring to himself as “[Captain] Mike of the good ship Netflix.” This simple introduction started a fun conversation with the customer, and in the end the problem was resolved and the customer was left with a good memory of his interaction with the company.
Most employees do not naturally go the extra mile to help each customer that they work with, which is why it is so important to hire customer service training consultants to help your employees gain the skill sets that they need. Customer service training consultants can provide activities to improve the skill set of each employee, such as simulation programs that give the employee the opportunity to practice their response in various situations. As the employee participates in the simulation, the customer service training consultants can offer advice on how to improve the interaction.
SimSourceInc.com is a highly qualified training company that can help your employees to improve their customer service skills, which can have a domino effect on many other areas of the company. When employees are interacting with each customer in a respectful way, the customers have a good experience with the company which means that they will be more likely to refer their friends to the products or services that are offered.