Customer Service Training and Assessment

Never has the adage “the more you do it, the better you become” been truer than in customer service. Simply reading about good customer service does not translate. SimSource offers customer service training and assessment services that are customized for your business.


Actor-based simulation offers the best and most low-risk "learn by doing" opportunities for employees. The entire team can learn customer service protocol to ensure standardized service, and specific feedback for the individual learners helps them understand what kind of response and behavior creates the most satisfying customer experience.


SimSource helps you evaluate employee performance through "mystery shopper"-type scenarios or scheduled assessment encounters. We'll work with you to develop an assessment checklist for customer service, and our live-simulation actors will complete detailed feedback forms following each encounter.

Contact us to learn more about our business simulation training or call (773) 234-4876


SimSource Inc., Chicago, IL
Email: | tel (773) 234-4876
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